Groll Technology Solutions
(508) 487-0600

Backup, Data Recovery, & Hard Drive Crashes

Is your hard drive making strange clunking, grinding or whirring sounds that it never made before?   Or did you spill your coffee into your laptop?  If so, turn off your computer now, unplug it, and remove the battery!  DO NOT attempt to reboot it!  The worst thing you can do is keep trying to boot the machine.  Pick up the phone and call us at 508-487-0600! 

How long has it been since your last backup? Can you and/or your business tolerate a complete loss of data?  Whether it's your financial records, reservation system, or that novel you've been writing, nobody wants to experience the devastating loss of their important computer files.  We never think it will happen to us... 

Causes of Data Loss -- (click to enlarge)

But consider this: Every hard drive will eventually fail — it's not a question of ‘if?’ — the question really is ‘when?’.  Here on the Outer Cape computers face salt air, high humidity and flaky electrical power, so disk failure is a very common occurrence.

Do you have an automated backup system that you've never tested?   Believe it or not, most backups are never put to the test until after disaster strikes.....  Don't wait until it's too late to learn that you had no safety net! 

We are an Authorized OnTrack Data Recovery Partner, and can help recover your valuable data quickly and reliably.  We can perform a controlled diagnostic on your drive, and have the tools to recover your data in many cases.  For more severe situations, we can involve an OnTrack engineer, who can perform a remote diagnosis.  If necessary, we'll send the drive to OnTrack's state-of-the-art cleanroom laboratory, where they can utilize the best technology to retrieve every last recoverable drop of data.  OnTrack, by the way, is the company that recovered data from the Space Shuttle's "black box" flight recorders, so if anyone can do it, OnTrack can!

New!  We are pleased to report that we are now also a certified partner with Seagate Recovery Services.  For many years, Seagate has been the premier brand of hard drive that we use in all of our own systems.  Their reliability and quality has consistently been second to none, and they offer some of the longest warrantees in the industry.  Heck, if they have the technologies to build the best hard drive, then certainly they should know how how to recover data from them, right?

If you have a total emergency and need immediate help, you may click on either the OnTrack or Seagate logos above to request assistance directly from them.